Setting up a Direct Debit or payment method through your JoinIn online account is simple. Follow the steps
below;
– Sign into your JoinIn account via https://app.joinin.online
– Go to Account > Settings > Payment Methods from the side menu
– Select the organisation to set up the Direct Debit mandate for
– Click on the Set up button, enter the required bank details and proceed to finish.
Note: Your provider will show as GoCardless

Once your payment method has been successfully set up you will receive an email confirmation directly from
the payment provider.

Troubleshooting – My details are not being accepted

Account Holder Name longer than 18 characters
The bank account holder name is restricted to 18 characters; this restriction is enforced by BACS, and includes
the spaces between characters.
To avoid possible issues with verifying the bank account name, enter the name exactly as it appears on the the
bank card or statement.

Invalid characters
Avoid entering invalid special characters into the form; for example, “£”$ +…
If you have a joint account with an ampersand (&) in the account name, replace this with the word “and”.

Postcode
If you’re having issues entering a postcode, check you are using the standard postcode convention: all capitals
and a space between the two sections of the postcode. For example, bn11aa may be rejected, but BN1 1AA
will be accepted.

If electronic Direct Debits are not supported by your customer’s bank
Error: Your bank account does not support electronic direct debits. Please use alternative bank account details,
or contact your bank regarding for advice on electronic direct debits.
This error means your bank account does not allow digital signups via a webform and instead requires Direct
Debit signups to be submitted using paper or e-documents only; this will be a limitation of the bank account type and you will need to provide an alternative bank account.